1. Size Exchange Eligibility
If you select the wrong size, a size exchange may be requested subject to stock availability.
- The item must be unworn, unwashed, unused, with original tags and in original condition.
- The customer is responsible for all exchange courier or delivery charges.
- Exchange requests remain subject to replacement stock availability.
2. If ALORAH Sent the Wrong, Damaged, or Incorrectly Sized Item
ALORAH will support an exchange at our cost if we sent:
- The wrong product.
- The wrong size.
- A damaged product.
Issues must be reported within 24 hours of receiving the order.
Where the issue is confirmed to be caused by ALORAH, we cover the exchange courier cost.
3. Non-Eligible Items
The following are not eligible for returns or exchanges:
- Accessories.
- Items that are worn, washed, used, altered, stained, or not in original condition.
- Items damaged due to improper handling or washing after delivery.
4. Refunds
ALORAH does not provide cash refunds, card refunds, or store credit.
