Q1. How do I place an order?
Simply browse our collection, select your desired size or color, click Add to Cart, and proceed to checkout. Enter your shipping details and select your preferred payment method to complete the order.
Q2. What payment methods do you accept?
Available payment methods are shown at checkout for your selected delivery or pickup option.
Q3. How long will it take to receive my order?
Estimated delivery is 3-4 working days islandwide across Sri Lanka.
Q4. Can I track my order?
Yes. Once your order is dispatched, we will share the courier tracking details via SMS, WhatsApp, or email.
Q5. Can I exchange an item if it does not fit?
Yes. If you select the wrong size, size exchanges are available subject to stock. Items must be unworn, unwashed, unused, with original tags and in original condition, and the customer pays the exchange courier charges.
Q6. What should I do if I receive a damaged or incorrect item?
Please contact us within 24 hours of receiving the package at 070 255 5515 with clear photo or video proof, and we will resolve it promptly.
Q7. Do you offer returns or refunds?
No. ALORAH does not offer general returns, cash refunds, card refunds, or store credit. Accessories are not eligible for returns or exchanges.
