If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Shipping charges from the initial purchase are not included in the refund amount.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will guide you through the next steps.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or issue a refund depending on your preference and product availability.
Return Shipping
You are responsible for the shipping costs of returning your item unless the return is due to our error, such as an incorrect item being shipped or a defective product being received. In those situations, we will provide a prepaid return shipping label where applicable.
Processing Time
Refunds and exchanges are processed within 5 business days after we receive your returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Contact Us
If you have any questions or concerns about this refund policy, please contact our customer support team at concierge@alorah.lk or +94 77 817 8584.